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Question

IDNow video identification (create a wallet) before starting an envelope

  • September 23, 2024
  • 2 replies
  • 31 views
M
Newcomer
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Is it possible to start IDNow identification before an envelope is started?

Why would we need to start the IDNow video identification (create a wallet) before the signature process:

When someone starts an identification process, all others in the process are blocked (see here). The initital IDNow video identication can be a hassle. So it is very likely that someones starts the identification process, but will not finish it immediately. Using a route order will also take a long time, when video identification is involved.

So it would be very helpful to allow people initial IDNow identification (creating a wallet) independently from an envelope.

 

2 replies

C
Community Moderator
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Hello @Marvin,

Thank you for reaching out to the Docusign Community.

I apologize for any inconvenience this might cause you. Currently, this is not possible. However,  any feedback that can improve our users’ experience is always welcome. 

We invite you to share your product suggestions and feature requests on our dedicated ideas page (https://community.docusign.com/ideas), where we can collaborate to shape the future of our product together.

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

 

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

C
Community Moderator
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Hi @Marvin,

I hope you are doing well.

I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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