+3I’m trying to use the phone number auth for my python API.
I’m already using the API to get the workflow ID and I’m getting this value:
'c368e411-1592-4001-a3df-dca94ac539ae'
However, I’m still getting this error:
HTTP response body: b'{"errorCode":"IDENTITY_WORKFLOW_INVALID_ID","message":"The identity workflow ID specified is not valid."}'
Any idea on this?
Thanks!
Best answer by Adrian Dev
Hi Kensev,
Thank you for the details.
We would recommend using the API Logging to see the information that goes out from your code to the server using this guide:
API Logging in DocuSign
We hope this helps.
Best regards,
Adrian
DS
+4Hi Kensev,
Thank you for the details.
We would recommend using the API Logging to see the information that goes out from your code to the server using this guide:
API Logging in DocuSign
We hope this helps.
Best regards,
Adrian
DS
+3Hi
Should I send the logs privately to you?
I don’t think it’s safe to just put the logs here.
Thanks!
+3Hi
Upon further checking, it seems that the “identity_verification” is empty.
I’m trying to follow this documentation on how to add id verification:
How to add ID Verification to an account? (docusign.com)
However, I can’t seem to find “eSignature Settings and Identity Verification.
Can you help me with this?
Thanks!
+4Hi Kensev,
You have to create a case in DocuSign Support to request IDV added to your test account.
Regards
Adrian
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