+2Dear Docusign Team
I was trying to send to signatories a document in vain (refer to the attached screenshot for more details). Upon completing all required fields, it failed to be sent for signature.
May you please support me to resolve such issue.
Richard Bakundukize
World Vision International Burundi
Best answer by Alejandro.Ramos
Thank you for reaching out to the Docusign Community.
The error you reference is triggered by a billing suspension on your account. You can update your payment method and re-try your subscription’s charge in Settings>Plan and Billing. For more details on this topic, see:
Update your payment information
Feel free to let us know if you need further assistance with this.
Best regards,
Alejandro R. | Docusign Community Moderator
Please click "Best Answer" below if you find my reply to be a valid solution to your issue!
+15
Thank you for reaching out to the Docusign Community.
The error you reference is triggered by a billing suspension on your account. You can update your payment method and re-try your subscription’s charge in Settings>Plan and Billing. For more details on this topic, see:
Update your payment information
Feel free to let us know if you need further assistance with this.
Best regards,
Alejandro R. | Docusign Community Moderator
Please click "Best Answer" below if you find my reply to be a valid solution to your issue!
+15Hi
I hope you are doing well.
I would like to confirm if you could solve your issue by utilizing the suggested solution?
If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.
Best regards,
Alejandro R. | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
Already have an account? Login
Join the Docusign Community by logging in with your Docusign developer or customer account credentials.
Don’t have an account? You can create a free one when registering.
Note: Partner-specific logins are not available yet. Partners should log in as either a customer or developer
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Back to Docusign.com
