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Question

Custom Fields, AutoPlace Text not working

  • March 28, 2025
  • 1 reply
  • 4 views
carlota.lugo
Newcomer
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Hello,

We are using UKG Document Manager to send bulk documents to our employees. Everything appears to be set up correctly on the UKG side. However, on the DocuSign side, the only fields available for employees to complete are the signature. The fields for date, name, and title are not even provided as options. I have added those custom fields in DocuSign and included them in the PDF with white text, as recommended, but it is still not working. Do you have any insight on what might be going wrong? Thank you!

1 reply

M
Community Moderator
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  • Ma.CubioCommunity Moderator
  • Community Moderator
  • 15 replies
  • March 31, 2025

Hello ​@carlota.lugo 

Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible. 
To further check and provide you with accurate resolution, may we ask for the template you’re using. 

To download a template from eSignature, follow these steps:

  1. Navigate to the Templates page.
  2. Locate the template you want to download by searching, filtering, or simply scanning the Templates list.
  3. Click the template actions menu and select Download.

     

  4. A .ZIP file containing a copy of the template in JSON format is saved to your Downloads folder. You can then upload that JSON file into another account by going to Templates>New>Upload Template

Note: Pease ensure that any Personally Identifiable Information is concealed in the screenshot/attachment reply, as this is a public forum.


Best regards,

Ma. Cassandra | Docusign Community Moderator

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