Currently im facing the following issue:
When I want to create an envelope in the production environment I get this error:
Error calling CreateEnvelope: {"errorCode":"USER_AUTHENTICATION_FAILED","message":"One or both of Username and Password are invalid. Invalid access token"}
The get user info endpoint, which also takes the access_token, still works in the production env, right after this call I call the create envelope endpoint, and the jwt token expire time was set to 1 hour so an token expiration is not the issue.
When I try the same code with the same App in the demo environment it perfectly works.
Settings in production env:
- I created a new RSA key
- I granted the access for the app with the User (Admin) I want to impersonate (signature and impersonation).
- I changed the userId to this user
- I changed the Base Path to account.docusign.com
- I changed the accountId to the production accountId.
- The clientId remained the same
Are there any additional settings (Organisation with SSO, Account) that have to be set?