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Question

Default time zone

  • March 20, 2025
  • 1 reply
  • 8 views
H
Newcomer
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Hello,

I send documents out to be signed by lots of different people in my region. I have noticed that signatures without a DocuSign account are dated correctly however signatures from those who have a DocuSign account but haven’t gone so far as to change their region settings are coming through in the default pacific time zone. Given the number of recipients I send to, it’s not practical to ask them to check their region settings before sending a document. It seems a design fault that all signer accounts are set to a default of PST for the time zone.

Is there a way to take sender’s time zone for signatures instead? Or any suggested workaround?

Thank you

1 reply

Vinicius.Rodrigues
Docusign Employee
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Hello ​@Hflem !

There are a few things to note in this topic:

  1. You need to know if your/users account allows users to use their own time zone, or if your administrator requires a standard time zone. (eSign Admin > Regional Settings > Allow users to set their own Time Zone and Date Format)
  2. You need to know what the default Time Zone display setting is for your account. (eSign Admin > Regional Settings > When using the Date Signed field, which Time Zone should be used?).

These two settings can directly impact the experience of how you download documents and see the time zones.

In addition, there is a third thing that when you download documents, Docusign may adjust the signing times to your specific time zone, meaning that you will always see them in your time zone, but other users may see them in their (different) time zones.

I recommend reading this article for more information: How are time zone account settings used?

 

 

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