Back to Docusign.com
A question regarding the DocuSign Mobile app.
If a user decides to upgrade their smartphone to a new model - as part of that move to the new device is there any specific administrative actions that need to be performed before they can start using Docusign Mobile on the new device ? In other words, do they simply need to install the Docusign app and log into it ? Does anything need to happen with the old device apart from uninstalling the app ?
Solved
Docusign Mobile app - changing devices
- Newcomer
Best answer by mrave
The process of changing the mobile phone is quite simple, and you assumed correctly.
The user just needs to install the Docusign app on the new device and log in. They can use it on multiple devices simultaneously or choose to remove the app from the old device.
+14- Docusign Employee
- 925 replies
- Answer
The process of changing the mobile phone is quite simple, and you assumed correctly.
The user just needs to install the Docusign app on the new device and log in. They can use it on multiple devices simultaneously or choose to remove the app from the old device.
+8- Community Moderator
- 271 replies
Hello
I hope you are doing well. I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. If so, please mark it as the "Best Answer ✅" by clicking “Select as Best” to make it easier for other users to find. Otherwise, let me know and I will gladly help you address the situation as soon as possible. Thank you!
Best regards,
Melanie | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
Reply
Rich Text Editor, editor1
Editor toolbars
Press ALT 0 for help
Most helpful members this week
Sign up
Already have an account? Login
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
Customer Login/Registration Developer Login/RegistrationJoin the Docusign Community by logging in with your Docusign developer or customer account credentials.
Don’t have an account? You can create a free one when registering.
Note: Partner-specific logins are not available yet. Partners should log in as either a customer or developer
Docusign Community
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
Customer Login/Registration Developer Login/RegistrationEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.