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Question

Error - Unable to create the envelope


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Good morning.   As Administrators of our DocuSign account we create templates for users to send for signatures.   Since yesterday we are encountering the below error on all our DEMO templates

when clicking on USE.  

Can anyone help with this?

 

2 replies

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Hello,

There are fraud mitigation tools in place on demo accounts to prevent bad actors from abusing the system - it looks like this may have been triggered for your account. If you create a case, we’d be happy to take a look into this for you. You can create a case through our support portal: https://support.docusign.com/s/?language=en_US

Best regards,

Jonathan | Docusign Developer Support


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  • Author
  • New Voice
  • 14 replies
  • February 11, 2025

Thank you for this Jonathan.  We have sent a query to DS Support and have had a reply