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DocuSign is not letting me save our payment method. We use the company card, which has the President’s name on the front; namely, Kirk C. Syme. Whenever I try to save this payment method, the DS function automatically switches the payer to my name (Alberto Medina). As a result, the payment continues as declined.
Solved
Payment Method
+1- Newcomer
Best answer by nathaly.monge
Hello
Welcome to the DocuSign Community and thank you for posting your concerns!
I’m so sorry to hear that your payment keeps declining, I understand you are trying to change it but it is not working.
Please try the below troubleshooting:
- Clear cache/cookies
- Try a different browser(s)
- Try an Incognito window
- Try a different device
- Try a different Internet network, such as on a mobile device using data with Wi-Fi disabled.
- Try using VPN, or if on one already, disconnect from VPN and try again
Let us know if you need further assistance with this.
Best regards,
Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
+15- Community Moderator
- 2554 replies
- Answer
Hello
Welcome to the DocuSign Community and thank you for posting your concerns!
I’m so sorry to hear that your payment keeps declining, I understand you are trying to change it but it is not working.
Please try the below troubleshooting:
- Clear cache/cookies
- Try a different browser(s)
- Try an Incognito window
- Try a different device
- Try a different Internet network, such as on a mobile device using data with Wi-Fi disabled.
- Try using VPN, or if on one already, disconnect from VPN and try again
Let us know if you need further assistance with this.
Best regards,
Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
+15- Community Moderator
- 2554 replies
Hello
If you found my response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.
Best regards,
Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
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