Hello @Eunice,

Thank you for reaching out here, we want to welcome you to the Docusign Community, I appreciate you bringing your question to this Community.

We are committed to providing you with the best service possible. Thank you for bringing this matter to our attention, I understand your signed documents are not being reflected or uploaded to the Monday.com board.

We apologize for any inconvenience this might cause you, but this integration with Monday.com is not owned by Docusign, we do not have the necessary information to assist you with this, have you tried to get in contact with Monday.com Support?

If yes, what was their reply?

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Thank you, Christopher. I reached out to Monday.com, and they referred me to DocuSign. During the testing period, it worked, and this informed my decision to settle for DocuSign. However, this changed when I upgraded to a paid version.

Regards, Eunice 

Hello @Eunice,

Thank you for reaching out here.

You were on a free trial correct?, what is the current plan that your account has?

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hi @Eunice,

I hope you are doing well.

I would like to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

 Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.