RCA Docusign failure 4th of June 2024 with Netsuite

Hello @Susan Morcus,

Thank you for reaching out here, we want to welcome you to the Docusign Community, I appreciate you bringing your question to this Community.

We are committed to providing you with the best service possible. Thank you for bringing this matter to our attention, I understand that are requesting an RCA Docusign failure 4th of June 2024 with Netsuite.

I apologize for any inconvenience that this might cause you, but when it happened did you create a case with Docusign Support? if yes can you provide the case number?

According to https://status.docusign.com/, no incident was reported on June 4th.

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Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hi @Susan Morcus,

I hope you are doing well.

I would like to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hi Christopher,

Thank you for you response.

I did not log a case with Docusign support. Where can I do that? 

We have 4 customers who had ainconvenience on the 4th of July due Docusign.

Hoping you could help me log a case with Docusign.

Kind regards,

Susan

Hi @Susan Morcus,

I hope you are doing well.

To open a support case in the Docusign Support Center, go to the "Get Support" section and select "Open a Support Case". Log in using your Docusign credentials and select a case subject. If you have multiple Docusign accounts, choose the appropriate account to continue. Open a case in the Docusign Support Center

If you’re not able to open a Customer Support case via the above link, you can find below the available phone numbers to contact Customer Support:

• Please see the following announcement regarding important changes to Docusign Live Inbound Phone Support: https://support.docusign.com/s/articles/Upcoming-Changes-to-Live-Inbound-Phone-Support?language=en_US”

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.