+1Hello everyone,
I'm using TeamTailor to trigger/get a template from DocuSign. However, I'm encountering an error message: "Failed to fetch config from partner: 'This User lacks sufficient permissions. User does not have the permission to the RequestTemplates method'." I've tried troubleshooting on my own, but I'm unable to resolve this issue.
Any assistance would be greatly appreciated.
Best answer by Alejandro.Ramos
Hi
Welcome to the DocuSign Community!
We are glad to have you here and can't wait to help share as much knowledge as possible.
I am sorry to hear that you haven’t been able to use your template in TeamTailor, but I will help get to the bottom of the issue.
The error you reference means that the user connected to the integration with TeamTailor lacks access to using, creating, or editing templates.
This access is provided by the DocuSign account administrator, they will be in the best position to help you add any missing permissions related to your user.
Also, as this integration was not directly developed by DocuSign, we lack context on how it is configured. If the issue persists, it will be in your best interest to contact TeamTailor directly.
Feel free to let us know if you need further assistance with this.
Best regards,
Alejandro R. | DocuSign Community Moderator
Please click "Best Answer" below if you find my reply to be a valid solution to your issue!
+15Hi
Welcome to the DocuSign Community!
We are glad to have you here and can't wait to help share as much knowledge as possible.
I am sorry to hear that you haven’t been able to use your template in TeamTailor, but I will help get to the bottom of the issue.
The error you reference means that the user connected to the integration with TeamTailor lacks access to using, creating, or editing templates.
This access is provided by the DocuSign account administrator, they will be in the best position to help you add any missing permissions related to your user.
Also, as this integration was not directly developed by DocuSign, we lack context on how it is configured. If the issue persists, it will be in your best interest to contact TeamTailor directly.
Feel free to let us know if you need further assistance with this.
Best regards,
Alejandro R. | DocuSign Community Moderator
Please click "Best Answer" below if you find my reply to be a valid solution to your issue!
+15Hi
I hope you are doing well.
I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested?
If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find
Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.
Best regards,
Alejandro R. | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
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