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DocuSign logs off individual after signing requested document

Forum|Forum|2 years ago
April 19, 2024
3 replies
176 views

One of our employees logged into docusign to sign a document. After they signed the document, they were logged out of docusign and then had to sign back in instead of taking them back to either the docusign home or manage page. Is anyone aware of why that may happen. We are using microsoft outlook office 16.

Any guidance would be greatly appreciated. I have also reached out to our IT group, waiting for a response.

eSignature

Best answer by JohnSantos

@kaypo919 - Your DocuSign account administrator might have set the security settings on the account to disconnect users at a predetermined amount of time. The minimum is 1 minute.

It is not clear why it would disconnect the user soon after they signed their documents unless they were in idle for longer than the amount on this setting.

Justin Jiang

Established Contributor

How long was the user offline?

Welcome to the DocuSign Community and University! Your feedback is immensely appreciated. If this answer resolves your issue, please feel free to give it a Like and mark it as the "Best Answer". This helps others in the community find the information they need. Visit us at http://dsucustomers.docusign.com for more resources and support.

JohnSantos

Answer

Guru

@kaypo919 - Your DocuSign account administrator might have set the security settings on the account to disconnect users at a predetermined amount of time. The minimum is 1 minute.

It is not clear why it would disconnect the user soon after they signed their documents unless they were in idle for longer than the amount on this setting.

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

C

Christopher.Alpizar

Docusign Employee

Hi @kaypo919,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful.

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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