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Send a link for signatures vs. emails.

Categories:eSignature
K
Observer

An option to send a secure link in an email from us for other parties to sign a document/envelope vs. an email from DocuSign. I do not believe Powerforms will work in these instances because the documents we are sending are contracts/leases and no two are the same. 

We have had multiple calls lately stating the other party hasn’t received an email from DocuSign to sign a document. Even when a ‘reminder’ email is sent it is not going through. This could be as simple as the DocuSign email going to their junk folder and being overlooked, but it does create extra work on both sides trying to get the document signed. 

0 replies

Hengfeng Ge
Frequent Contributor
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  • Hengfeng GeFrequent Contributor
  • Frequent Contributor
  • 524 replies
  • July 21, 2024
  1. create a case with support team and give the envelope id and email which not receive the email. the support will check whether recieve the code 250 from the recipient’s email server. if receive the 250 code, the email is arrived and maybe block.
  2. custom email domain is available in Enterprise editon. You should enable Organization Admin for your account. 

  3.  

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