Hi ​@Tomkay44,

You can

1. Check the CFO's Email Address in the Envelope

• Ensure that the email address entered for the CFO is correct in the "Recipient" section of the envelope.
• Verify there are no typos or changes to the CFO's email address.

2. Verify the Signing Order

• Check if the signing order is enabled and confirm that the CFO is correctly placed in the sequence. If the signing order is incorrect, it may prevent the envelope from reaching them.

3. Confirm Envelope Status

• Log in to your DocuSign account and check the envelope's status (e.g., "Sent," "Waiting for Others").
• Review the "Recipients" tab to see if the envelope was successfully sent to the CFO.

4. Check the CFO’s Spam/Junk Email Folder

• Ask the CFO to check their spam or junk folder for any emails from DocuSign. Sometimes, DocuSign emails might be flagged by email filters.

5. Confirm Email Settings

• Ensure the CFO has not blocked or filtered emails from DocuSign accidentally.

6. Review DocuSign Templates or Settings

• If you use a template, ensure the CFO is included as a recipient in the template.
• Verify that their role is assigned correctly (e.g., "Signer" or "Guarantor").

7. Resend the Envelope

• If everything appears correct, try resending the envelope.