Are they just looking for a printed copy? We insist that those requesting such either print them out themselves, or visit a local branch where we will print a copy for them and add the request to their customer file.

Otherwise, we do copy all of our eSignature pdfs to our document management system so that it is easily retrievable, and attached to the other internal records attached to that loan/account/product and customer.

What do they mean by “durable medium?”

Durable Medium is a regulatory term which refers to providing hard or electronic copy of a document to the customer. This copy needs to meet specific requirements for ease of access, longevity and unchangeable content. These can be meet by posting or sending PDF copies of the documents. This applies to both precontractual and post contractual information. The issue we are having with the eSigning stand along option, is we can not enable the PDF on the completion email as its limited to 5MB and if this is over it will not deliver the PDF’s. This makes it hard to meet this requirement as some of our documents are large in nature. There is also a need to force the customer to download the precontractual information before the can continue to esign which is not currently offered in the eSigning stand alone option.