user_not_found | Community

{"error":"invalid_grant","error_description":"user_not_found"} while making http client calling to generate token

Page 1 / 1

Hi,

Thank you for reaching out to the DocuSign Community.

I am very sorry for the inconvenience you are having, I share this documentation that explains the reason for this error, I recommend opening a ticket with the Support team.

You can also verify that you are using the user Id correctly, otherwise it will also generate that error, again I recommend that you open a ticket with Support for better attention.

Regards,

Eric | Docusign

@asha davis Which is the OAuth2.0 Type you choice? Code grant or JWT? Have you done the authorize? You can reference this document for which OAuth2.0 Type should use: https://developers.docusign.com/platform/auth/.

FreeLink/甫连信息
DocuSign Partner | Partner Profile
2024 APAC Reseller Growth Partner of the Year
First globally to pass DocuSign eSignature Technical Consultant certification
Expertise in DocuSign integrations with in-house systems for leading enterprises across various industries.

Feel free to reach out for collaboration opportunities.

Reply

Sign up

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Scanning file for viruses.

This file cannot be downloaded