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user_not_found

  • August 28, 2024
  • 2 replies
  • 652 views
A
Newcomer
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{"error":"invalid_grant","error_description":"user_not_found"} while making http client calling to generate token

    2 replies

    E
    Docusign Employee
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    • Eric.RuizDocusign Employee
    • Docusign Employee
    • August 30, 2024

    Hi,

    Thank you for reaching out to the DocuSign Community.

    I am very sorry for the inconvenience you are having, I share this documentation that explains the reason for this error, I recommend opening a ticket with the Support team.

    You can also verify that you are using the user Id correctly, otherwise it will also generate that error, again I recommend that you open a ticket with Support for better attention.

    Regards,

    Eric | Docusign

     

    Hengfeng Ge
    Hero
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    @asha davis Which is the OAuth2.0 Type you choice? Code grant or JWT? Have you done the authorize? You can reference this document for which OAuth2.0 Type should use: https://developers.docusign.com/platform/auth/.

     

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