Invalid mail id status name

Forum|Forum|2 years ago
August 1, 2024
1 reply
66 views

Hi folks,

I have scripted a custom integration for Salesforce to Docusign and have a custom object in salesforce with name ‘DocuSign Document’ when the envelope is sent , declined or created i poll for status in Docusign and accordingly switch the status.

My question is somebody use the invalid mail id then what status does DocuSign returns? so that i can catch that status include in my status picklist and flip when i need.

Michael.Rave

Docusign Employee

@singhanubhav

The invalid mail id is a recipient event, while the envelope status will not change. The envelope will stay in the status “sent”. You need to look at the recipient information to get the recipient events and related errors.

"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.

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