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Question

Invalid mail id status name

  • August 1, 2024
  • 1 reply
  • 17 views

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Hi folks,

I have scripted a custom integration for Salesforce to Docusign and have a custom object in salesforce with name ‘DocuSign Document’ when the envelope is sent , declined or created i poll for status in Docusign and accordingly switch the status.

My question is somebody use the invalid mail id then what status does DocuSign returns? so that i can catch that status include in my status picklist and flip when i need.

1 reply

Michael.Rave
Docusign Employee
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  • Docusign Employee
  • 904 replies
  • August 1, 2024

@singhanubhav 

The invalid mail id is a recipient event, while the envelope status will not change. The envelope will stay in the status “sent”. You need to look at the recipient information to get the recipient events and related errors.