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Hi,

One of my documents failed to deliver because of an incorrect e-mail address

But all the API response lists is that the envelope has status “sent”:

{
"resultSetSize": "3",
"startPosition": "0",
"endPosition": "2",
"totalSetSize": "3",
"nextUri": "",
"previousUri": "",
"envelopes": s
{
"status": "sent",
"...": "..."
},
{...}
]
}

 

I would like to recognize an issue like this so I can report it in the module we’ve been building, but have been unable to do so with “listStatusChanges” or “Envelopes:Get”.

 

Is it not the status?
Am I missing some other field?
Do I need a different request?

Hello Tijn,

you can get API Logs through this way so you can track what went wrong with the errors

you can find this reference:https://support.docusign.com/s/document-item?language=en_US&rsc_301&bundleId=jux1643235969954&topicId=poz1578456669909.html&_LANG=enus

Thank you so much and if you need any help you can raise a support case anytime at https://support.docusign.com 


Hello Tijn,

you can get API Logs through this way so you can track what went wrong with the errors

you can find this reference:https://support.docusign.com/s/document-item?language=en_US&rsc_301&bundleId=jux1643235969954&topicId=poz1578456669909.html&_LANG=enus

Thank you so much and if you need any help you can raise a support case anytime at https://support.docusign.com 

Hi Mahmoud,

Thank you for your response, though I don’t believe it answers my question.

 

There are no errors with the API request itself, what confuses me is the response. The response makes no mention of the bounce/incorrect e-mail address.


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