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Newcomer
November 13, 2024
Question

How to recognize a delivery failure through the REST API?

  • November 13, 2024
  • 2 replies
  • 240 views

Hi,

One of my documents failed to deliver because of an incorrect e-mail address

But all the API response lists is that the envelope has status “sent”:

{
"resultSetSize": "3",
"startPosition": "0",
"endPosition": "2",
"totalSetSize": "3",
"nextUri": "",
"previousUri": "",
"envelopes": [
{
"status": "sent",
"...": "..."
},
{...}
]
}

 

I would like to recognize an issue like this so I can report it in the module we’ve been building, but have been unable to do so with “listStatusChanges” or “Envelopes:Get”.

 

Is it not the status?
Am I missing some other field?
Do I need a different request?

2 replies

Docusign Employee
November 14, 2024

Hello Tijn,

you can get API Logs through this way so you can track what went wrong with the errors

you can find this reference:https://support.docusign.com/s/document-item?language=en_US&rsc_301&bundleId=jux1643235969954&topicId=poz1578456669909.html&_LANG=enus

Thank you so much and if you need any help you can raise a support case anytime at https://support.docusign.com 

tijnNewcomerAuthor
Newcomer
November 14, 2024

Hello Tijn,

you can get API Logs through this way so you can track what went wrong with the errors

you can find this reference:https://support.docusign.com/s/document-item?language=en_US&rsc_301&bundleId=jux1643235969954&topicId=poz1578456669909.html&_LANG=enus

Thank you so much and if you need any help you can raise a support case anytime at https://support.docusign.com 

Hi Mahmoud,

Thank you for your response, though I don’t believe it answers my question.

 

There are no errors with the API request itself, what confuses me is the response. The response makes no mention of the bounce/incorrect e-mail address.