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Error: ACCOUNT_LACKS_PERMISSIONS with display or signermustacknowledge

  • January 20, 2025
  • 1 reply
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I have this error when i’m trying to send an envelope:
"errorCode":"ACCOUNT_LACKS_PERMISSIONS","message":"This Account lacks sufficient permissions. Account does not have permission to set 'display' or 'signermustacknowledge' properties on document ..."

this is the production account. Testing in the developer account i never get that error. What is the soultion for this issue ? 

 

Best answer by JohnSantos

@alexdcr 

This error typically means that your production account does not have the permissions or features enabled to use the display or signermustacknowledge properties. In most cases, you can fix this by:

  1. Removing the unsupported property (display, signermustacknowledge, or both) from your code if it is not strictly needed.

  2. If you do need to use these properties, contact your DocuSign Account Manager or support to enable the necessary feature or permissions on your production account.

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JohnSantos
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  • January 20, 2025

@alexdcr 

This error typically means that your production account does not have the permissions or features enabled to use the display or signermustacknowledge properties. In most cases, you can fix this by:

  1. Removing the unsupported property (display, signermustacknowledge, or both) from your code if it is not strictly needed.

  2. If you do need to use these properties, contact your DocuSign Account Manager or support to enable the necessary feature or permissions on your production account.