Voided document

Question

We have a document that was signed by all parties apart from our company (this was in error), we need this document as urgent and have been told that we can only make a copy, but all signers will have to sign again.  We cannot ask the other parties to sign again, as we are the onyl party to sign, surely this can be unvoided by the developers?  We over looked the signing and due to a timing issue docusign voided the document.  This is extremely urgent and we have been told that only the developers can assist? Has anyone has any experience of this before?

Community Expert · Accepted Answer

For security and enforceability reasons - Declining, Voiding, or Completing an Envelope are all hard actions in DocuSign. Any of these actions will complete the envelope, locking it down for any future changes.

So basically there's nothing that you can do to resurrect the voided document. You need to resend it back out for signature. Which makes sense because you don't want to be able to apply a signature to a form without a signer's knowledge (i.e. fraud). I know in this case, they've already signed the form in question, but if the reason for voiding invalidates the form entirely most senders want to know that the document is completely dead without copies containing signatures being out there somewhere. Even if you could get a developer to remove the voided watermark for the partially completed document, it would also remove the security token validating the already placed signatures, making your document indefensible legally.

All you can really do is CLONE the envelope and resend it for signature to all parties.

(https://support.docusign.com/en/guides/cdse-user-guide-envelope-management-clone-envelope) Clone an Envelope - Classic Experience

(https://support.docusign.com/en/guides/ndse-user-guide-clone-documents) Clone an Envelope - New Exprience

Hope this helps.

Community Member · Answer

When I receive a voided document I want to know which document it is?

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