Visibility of email notifications sent to recipients

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Hi there
We regularly get complaints from our clients (envelope recipients) about the volume of notification emails for reminders and voiding and expiry. Is there a way to see what emails a particular recipient has been sent?

Thanks

Vinicius.RodriguesAnswer

Docusign Employee

Hi @Luisa Ferronato !

There is no way to map 100% of the emails the recipient received, however a workaround would be to get an Envelope Recipient Report, where you can check how many envelopes this recipient received - remembering that a "needs to sign" recipient will receive at least 2 emails by envelope, the first being to sign and the second email with the completion/cancellation of the envelope.

If you’d like to run this report or get more information about it, please check this article: Envelope Recipient Report. Below, there is an example of what you can get:

I hope I could help you with it! Please, let me know if you have any question!

"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.

Vinicius.Rodrigues

Answer

Docusign Employee

Hi @Luisa Ferronato !

There is no way to map 100% of the emails the recipient received, however a workaround would be to get an Envelope Recipient Report, where you can check how many envelopes this recipient received - remembering that a "needs to sign" recipient will receive at least 2 emails by envelope, the first being to sign and the second email with the completion/cancellation of the envelope.

If you’d like to run this report or get more information about it, please check this article: Envelope Recipient Report. Below, there is an example of what you can get:

I hope I could help you with it! Please, let me know if you have any question!

Translate

"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.

L

Luisa Ferronato

Author

New Voice

Thanks @Vinicius.Rodrigues - yes I have that report. I guess that will have to do for now. Perhaps one day a short-term audit log of all email activity could be considered by the product team. Enjoy your day!

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