Hi there
We regularly get complaints from our clients (envelope recipients) about the volume of notification emails for reminders and voiding and expiry. Is there a way to see what emails a particular recipient has been sent?
Thanks
Hi there
We regularly get complaints from our clients (envelope recipients) about the volume of notification emails for reminders and voiding and expiry. Is there a way to see what emails a particular recipient has been sent?
Thanks
Hi
There is no way to map 100% of the emails the recipient received, however a workaround would be to get an Envelope Recipient Report, where you can check how many envelopes this recipient received - remembering that a "needs to sign" recipient will receive at least 2 emails by envelope, the first being to sign and the second email with the completion/cancellation of the envelope.
If you’d like to run this report or get more information about it, please check this article: Envelope Recipient Report. Below, there is an example of what you can get:
I hope I could help you with it! Please, let me know if you have any question!
Thanks
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