This issue often arises when two different users in the eSign environment create the same document custom field. In DocuSign, each custom field should ideally have a unique name to prevent conflicts during the signing process. When duplicate custom fields exist, DocuSign may not know which one to apply, which can result in the system displaying a yellow box over the signature and asking the signer to sign again.

Here’s how to resolve it:

1. Identify Duplicate Custom Fields: Review the custom fields in your DocuSign environment and identify any duplicates that may have been created by different users.

2. Rename or Remove Duplicates: Either rename or delete duplicate custom fields so that each field has a unique name. This will prevent DocuSign from getting confused and displaying the yellow box during the signing process.

3. Coordinate with Other Users: If multiple users are responsible for creating custom fields, establish a naming convention to ensure unique custom field names across your organization. This way, you can avoid future conflicts.

These steps should help eliminate the re-signature prompt and allow the signing process to proceed smoothly.

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