Trying to sign in, says login in from a new device ( its not new)! Gives me a code by email, enter code & still gives the same message. Help!

We are having the exact same issue! Following!

Hi

Try clearing you cache and cookies then log in again.

Regards

I just had my User try clearing the cache and try logging in using other browsers. I finally had her send me her password and email, and I logged in on my PC (miles away) and I got the same message (unfortunately).

Give it a try using incognito mode in browser. I often get this and have not had a problem it works right away.

Thanks! I tried that as well, and got the same result. I "think" finally figured it out.

See Attached (hope you can access--I had a hard time uploading)

If not: My Preferences

Privacy & Security

Two-Step Verification (Manage Two-Step Verification)

You will have to login again (probably get another Verification code)

Make sure Two Step Verification is turned off (Ours was turned off-this was not our issue)

Click the back arrow (beside Two-step verification)

Select the "Privacy and Security" tab

Click on Device Verification arrow

Make sure this is turned off (this was our problem--I have no idea how it got turned on!)

Found the answer! Go to your profile, manage profile, Security & Privacy tab and disable Device Verification. DocuSign may have pushed this out to all users, but you can edit your setting, thank goodness. I had to go through the verification process one more time before it allowed me to save the change but it worked.

I got a new laptop at work and it kept asking for the code. I followed the process so I no longer have to enter one but, despite logging in from this same laptop daily for almost 2 weeks, I still get the New Device Login email from DocuSign. What a waste of time!

I turned off the device verification but i still get an email saying "We noticed a login from a new device or browser" but it doesn't ask for a security code anymore;

How do you get rid of this?