Skip to main content
Newcomer
April 16, 2024
Solved

TechSoup Subscription

  • April 16, 2024
  • 3 replies
  • 314 views

We purchased a DocuSign Standard Edition through TechSoup 9 months ago and we are coming up on our renewal.  Has anyone gone through the process of renewing DocuSign that was purchased through TechSoup. TechSoup indicated in the original order “Note: Your DocuSign Billing and Usage page might suggest that an annual payment is due at the end of the year of service. However, your cost at that time will continue to be $0.00.”  I would like insight into how the subscription process works before getting hit with a $300 renewal fee. Will we get a communication from DocuSign as we get close to our renewal date? Thanks CraigP

Best answer by Justin Jiang

Try contacting DocuSign directly

3 replies

Justin Jiang
Established Contributor
Established Contributor
April 17, 2024

Try contacting DocuSign directly

Welcome to the DocuSign Community and University! Your feedback is immensely appreciated. If this answer resolves your issue, please feel free to give it a Like and mark it as the "Best Answer". This helps others in the community find the information they need. Visit us at http://dsucustomers.docusign.com for more resources and support.
CraigPNewcomerAuthor
Newcomer
April 24, 2024

Thank you for your reply.

Docusign Employee
May 9, 2024

Hi @CraigP,

 

I hope you are doing well.

 

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested? 

 

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

 

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,   

Alejandro R. | Docusign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!