Subscription issues

Question

Ive used the free version of Docusign and very happy with how its been going. I wanted to purchase a subscription for more envelopes but for the last few days every time i try purchasing it, it states that there was a problem with the purchase and to try again later. Nothing seems to work how do i fix this?

Alexandre.Augusto · Accepted Answer

Hello, @JsnowskiYou are welcome to the Docusign Community!Sorry you’re facing this issue with your account. Since it’s related to a plan upgrade, you can open a ticket with our Support team, here:https://support.docusign.com/s/contactSupport?language=en_USthen click in Open a Support Case.I hope that helps!Best,Alexandre

Alejandro.Ramos · Answer

Hi @Jsnowski,I hope you are doing well.I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested?If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.Best regards,Alejandro R. | Docusign Community Moderator "Select as Best" below if you find the answer a valid solution to your issue!

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