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Question

Stuck at Signing up with error saying "Enter a valid phone number"

  • February 25, 2025
  • 3 replies
  • 431 views
A
Newcomer
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Hi guys! I need help

I'm having a problem creating an account for DoD Customer for DocuSign University. Right after the email verification step, in sms verification, I’m entering a valid Philippine Phone number but I always have an error saying “Enter valid phone number” which is weird because my number is correct and it is the same number that I use to register here in Docusign Community. I already tried to input the number with a dash “-” and space and tried to use another phone number but to no avail. 

 

 

3 replies

N
Community Moderator
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  • nathaly.mongeCommunity Moderator
  • Community Moderator
  • 2554 replies
  • February 27, 2025

Hello ​@agonzales26 ,

Welcome to the Docusign Community and thank you for posting your concerns!

Can you try adding the country code to the actual number as well? For example +63 +63 000 000.

Let us know if you need further assistance with this.


Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

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    agonzales26
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  • lindsaybNewcomer
  • Newcomer
  • 1 reply
  • March 4, 2025

i had this same issue. you would think they would add the area code on for you but you have to add it yourself. if you do that it should work. 

M
Community Moderator
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Hello ​@agonzales26,

I hope you are doing well. I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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