Signing Resource File changes not reflecting

As we create case with support team before, they told custom resource file is not in the scope of support. it  needs support from DocuSign PS team. Now we are familiar with custom resource file, please contact us if you need consultanting service of customize resource file. 

FreeLink/甫连信息

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Hey Hengfeng,

Thanks for the response.

I have updated the signing resource XML file by marking DocuSign_SigningAllowDownload & DocuSign_SigningAllowPrint as false. (referred : DocuSign Signing Resource File Guide)

Even after uploading the XML file, the changes aren’t reflecting in the actual experience. The recipient is able to see the download button.

Could you please help ?

Regards,

Mehul Shah

​@mehul.shah do you mean no download button in the right panel? could you share a screenshot?

FreeLink/甫连信息

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🏆 DocuSign 2024 APAC Reseller Growth Partner of the Year

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🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries.

​@Hengfeng Ge The buttons on the right corner are the ones which I want to hide from the recipients. Also, I can confirm that the recipient doesn’t hold an account in DocuSign / not a user in DocuSign.

Thanks!

​@mehul.shah could you send a test envelope to my email that without register account? I can’t reproduce this workflow.

FreeLink/甫连信息

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🏆 DocuSign 2024 APAC Reseller Growth Partner of the Year

🌟 The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant.

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🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries.

Sure ​@Hengfeng Ge. Could you please share your email ?

Thanks!

​@mehul.shah I have send my email in the private message in the commuinty. could you check it? 

FreeLink/甫连信息

🌍 DocuSign Partner | Partner Profile

🏆 DocuSign 2024 APAC Reseller Growth Partner of the Year

🌟 The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant.

📊 DocuSign Community Leaderboard Top 5 contributor.

🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries.

Hi ​@Hengfeng Ge, unfortunately, I won’t be able to send out an email to an outside gmail account from our organization.

I’d done a POC around 3rd Oct, 2024 & that time the buttons were hidden (screenshot attached).

But now, when we are trying to do the same, the changes aren’t reflecting.

Could you please help with the information provided ?

Regards,

Mehul Shah

could you record a view how you do it? 

FreeLink/甫连信息

🌍 DocuSign Partner | Partner Profile

🏆 DocuSign 2024 APAC Reseller Growth Partner of the Year

🌟 The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant.

📊 DocuSign Community Leaderboard Top 5 contributor.

🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries.

Hi ​@Hengfeng Ge, 

I was updating some different tags inside the XML.

Now, I’m not able to see download button after the signing is completed when opened in Chrome but able to see the button when opened in Safari.

Do you know if there is any browser specific limitation ?

Regards,

Mehul Shah

could you share the code where you changed? we try to reproduce it. We haven’t meet it before.

FreeLink/甫连信息

🌍 DocuSign Partner | Partner Profile

🏆 DocuSign 2024 APAC Reseller Growth Partner of the Year

🌟 The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant.

📊 DocuSign Community Leaderboard Top 5 contributor.

🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries.

Hi ​@mehul.shah Ok, we will try it and let you know. Could you confirm which device you test? on iPhone? Thanks.

FreeLink/甫连信息

🌍 Docusign Partner | Partner Profile

🏆 Docusign 2024 APAC Reseller Growth Partner of the Year

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📊 Docusign Community Leaderboard Top 5 contributor.

🚀 Expertise in Docusign integrations with on-premises systems for leading enterprises across various industries.

Hi ​@mehul.shah,

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