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Hello, 
I browsed some support articles and topics on this forum and found some similar topics, but let me ask again. Is there an issue with the signature size in Docusign?

We tried a lot of things, including:

  • Drawing own signature in the Docusign draw box (using Wacom tablet)
  • Drawing signatures on paper with a regular pen, making photographs, and uploading
  • Drawing own signature in another app like paint using Wacom tablet and then uploading
  • Choosing DocuSign auto-generated signatures and different styles for them

It's frustrating to see the signature consistently appear small and faint, despite our efforts to draw it larger and slightly outside the box. We got this eventually working OK-ish after a lot of trying, but we have more users in department and can’t spend an hour to fix one signature with a lot of trial and error. 

For example, signing documents in Adobe Acrobat is perfect, the signature looks properly out-of-the-box but with DocuSign  we have those issues.

I'm sorry, but resizing signatures or creating larger signature boxes is not a solution, as people can't do this every single time. This should just work with default settings. 

Are we doing something wrong, or can anybody offer a reliable solution?
 

Thanks
Konrad

Hi Konrad,

Are you the senders or signers typically in this scenario? If you’re the senders, then you should be able to resize the fields in the template. if your documents aren’t created direclty in Docusign, then you could leverage auto place and custom fields to auto place signature fields of the right size..


I’ve recorded this quick video for you to give you more context…


Hope this helps,
Sofian Saoudi | Founder @Solusign Consulting - Docusign Partner

Need help with Docusign?
 🌎  www.solusign.com | 📧 hello@solusign.com | 📺 Learn Docusign on YouTube 

Thanks Sofian.

We have both senders and signers as we run multiple scenarios. In each case the signature appears just too small and thin compared to what an actual signature with a standard pen wouldve been (hand written) on the same page if printed out. I’ll take a look at your video thanks, but I think it’s something I already discovered, however it does not address the issue fully. Cheers. 

You’re welcome. I don’t think there’s a good solution. If you don’t mind me asking: is the issue purely cosmetic or does that create other problems for you?


Sofian Saoudi | Founder @Solusign Consulting - Docusign Partner

Need help with Docusign?
 🌎  www.solusign.com | 📧 hello@solusign.com | 📺 Learn Docusign on YouTube 

I believe it’s just cosmetic. Company employees don’t like how their digital signature looks like, too small and too thin by default settings, I would agree with that too. Thanks for your input !

We have this Problem, too. 

And for some users, the signatures are so thin that they are almost unreadable. I think this happens during converting the document into PDF file. 

I signed on a paper in dark ink, scanned it at 1200 DPI, removed the white background in Photoshop, cropped the image to have no empty space around it, and brought the large size of the PNG down to the biggest size that Docusign allows (200kb) ...and yet the writing STILL looks thin and faint.

Hello ​@redacted ,

Welcome to the Docusign Community and thank you for posting your concerns!

If the signature tags, even though their scale is set to 100%, still look too small it is because of the document being too big, please view the following article: Fields appear too small when tagging and sending an envelope

If the signature is looking pixeled I recommend you take a look at the pixels for your signatures on the Signature Adoption Configuration under Settings > Signing Settings: Minimum Pixel Size

Note: Some advanced features and options are supported only in certain DocuSign plans. Your account plan might not support some options discussed in this help topic. For more information about which options are available for your account, contact your account administrator. Or, visit our Plans and Pricing web page for more details on the features included with your plan.
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Let us know if you need further assistance with this.


Best regards,

Nathaly | Docusign Community Moderator
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