Hello, @TKristen 

Welcome to the DocuSign Community!

Could you send a screenshot when that happens? Showing the field where you clicks and the value shown. You can edit the screenshot to blur any information you don’t want to be viewed here.

Thanks,

Alexandre

Hi Alexandre:

I’m also having the same issue. I hope this screenshot helps.

Thank you 

Laura

Hello, @L Pratt 

How are you?

Let me ask, do you have a DocuSign eSignature account associated to the email used for signing?

If so, you need login to your account, click in your initial in the top right corner, select Manage Profile and on the panel in the left, select signatures, change or add a new one.

See the figure below:

This article gives the step by step procedure: https://support.docusign.com/s/document-item?language=en_US&bundleId=yca1573855023892&topicId=mrs1573855013078.html&_LANG=enus

I hope that helps!

Alexandre

Also, can you check with the Sender of the Envelope what is the name for your recipient, sometimes a Sender can type “DocuSign” or any other text in the field for the Full name then add your email address.

Hi @TKristen and @L Pratt,

I hope you all are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful.

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hello,

how can I add a new signature in my company profile? Basically, I need to have one signature in case I need to sign a personal document and a new one that has the company signature, like a stamp

If I try to add a second signature the system asked me if I want substitute it with the one already presents. How can I add a new one without substitute and having double choise?

thank you

BR

Hi @mmonaco,

I hope you are doing well.

I would like to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

 Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.