New Voice

Question

Repeat document notifications

Forum|Forum|2 years ago
May 14, 2024
5 replies
213 views

In the last 2 days I am receiving repeated notifications of documents either being viewed or completed. These are things I have already received. I have received the notifications 4-5 times each on some of them. What is the issue and how can I stop it?

T

TomCommerce

New Voice

We’ve had the same issue of DS sending out multiple replies.

J

jandy.rowe

New Voice

We are having the same issue - multiple notices. Has anyone heard of any updates to stop this from continuing?

A

Amy Z

Conversation Starter

We are having the same issue - please can someone from DocuSign respond?

G

Gjohnson

Newcomer

We are having the same issue over the past day or so as well.

Has anyone received a resolution?

A

Alejandro.Ramos

Docusign Employee

Hi @Amy Z, @Dianne G, @TomCommerce, @jandy.rowe, and, @Gjohnson,

Thank you for reaching out here in the Docusign Community.

I am sorry to hear that you are getting multiple notifications from your already completed envelopes, but I will assist you in getting to the bottom of the issue.

By default eSignature should only send 1 notification per user, per event.

Are you still experiencing the same issue?

And if that is the case, are there any commonalities between the envelopes? Or, were they recently accessed?

Feel free to let us know if you need further assistance with this.

Best regards,

Alejandro R. | Docusign Community Moderator

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

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