Back to Docusign.com
In the last 2 days I am receiving repeated notifications of documents either being viewed or completed. These are things I have already received. I have received the notifications 4-5 times each on some of them. What is the issue and how can I stop it?
+1- New Voice
We are having the same issue - multiple notices. Has anyone heard of any updates to stop this from continuing?
+3- Conversation Starter
We are having the same issue - please can someone from DocuSign respond?
+1- Newcomer
We are having the same issue over the past day or so as well.
Has anyone received a resolution?
- Community Moderator
Hi
Thank you for reaching out here in the Docusign Community.
I am sorry to hear that you are getting multiple notifications from your already completed envelopes, but I will assist you in getting to the bottom of the issue.
By default eSignature should only send 1 notification per user, per event.
Are you still experiencing the same issue?
And if that is the case, are there any commonalities between the envelopes? Or, were they recently accessed?
Feel free to let us know if you need further assistance with this.
Best regards,
Alejandro R. | Docusign Community Moderator
Please click "Best Answer" below if you find my reply to be a valid solution to your issue!
Sign up
Already have an account? Login
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
Customer Login/Registration Developer Login/RegistrationDocusign Community
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
Customer Login/Registration Developer Login/RegistrationEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.