A client sent a document for me to fill out and sign. There are 4 columns with 4 fields across (left to right) each column. There is a red line around the 4 boxes in the top fields. The fields below this do not have the red lines around them. It I fill out these fields, sign the form and try to send it takes me to the fields hilighted in red as an error. I cannot get the red lines to go away. BTW the red lines around these boxes are present when I first open the link and have not started to fill it out. No other fields have the red lines.
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Hello, @Ken
Welcome to the DocuSign Community!
A document inside a Docusign envelope shows red lines in the fields border when is requiring information so cannot be empty or there is a Validation rule checking the data input.
Even after filling up the required fields they will stay with redlines. Only after you sign and complete the envelope, those fields will only show the information typed, but none redlines in the border.
Those other fields in the document you include here, they are Optional fields so no redlines in the border.
In the example you see a filled out field keeping redline borders, those required but empty has dashed red border.
I hope that helps!
Alexandre
Thanks Alexandre but I did complete this field and signed the form and the red lines do not disappear. When I try to Finish it jumps back that field. I have had three people from tech-support at the company who sent this document tried to resolve the issue and they could not. They suggested I contact doc you sign for tech-support. I have tried, but cannot find a way to get tech-support except the bot which is useless. Any company who does not give you a phone number for tech-support should not exist.
Hello, @Ken
I apologize for the inconvenience, related to your case.
I did follow the instructions to open a case but I never found any link that said, open a case. Thank you for providing contact numbers. I do appreciate your help. Maybe you can tell the powers that be to put the phone numbers on the website under support.
Hi @Ken,
I hope you are doing well.
I would like to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.
Best regards,
Christopher | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
Aside from the font size and color, is there a way to change the field’s border and background colors? I do not always want a border and white background.
Hello @CSA,
Thank you for reaching out here, I appreciate you bringing your question to this Community.
We are committed to providing you with the best service possible. Thank you for bringing this matter to our attention, I understand that you want to know if aside from the font size and color, is there a way to change the field’s border and background colors.
Currently, Docusign does not provide direct options to change the border and background colors of fields, however, any feedback that can improve our users’ experience is always more than welcome.
If you’re a DocuSign Administrator for a corporate plan, you have the additional option of filing your request directly when you’re logged into your account. You’ll be able to click the “Give Feedback” button at the bottom of the screen to submit your idea.
Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.
Let us know if you need further assistance.
Best regards,
Christopher | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
