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Question

Receiver has a security issue accessing the portal

  • 31 January 2024
  • 2 replies
  • 12 views

A document is sent for e-signature to a person, and when this person try to access the portal he gets the following message:

“The information you are going to send is not safe Because this form is being sent through a non -safe connection, the information will be visible to other users.”

So he cannot access the document and sign it? What to do?

Best

Urban 

Hello @Urban ,

Thank you for reaching out here in the DocuSign Community.

 

I’m sorry to hear that your signer is unable to access the document, I understand they are getting an error when they try to.

 

Unfortunately, that error is a browser error and not a DocuSign one.

 

Please try the below troubleshooting:

 

  • Clear cache/cookies
  • Try a different browser(s)
  • Try an Incognito window
  • Try a different device
  • Confirm your Bowser is up to date
  • Try a different Internet network, such as on a mobile device using data with Wi-Fi disabled.
  • Try using VPN, or if on one already, disconnect from VPN and try again
  • Please try the Alternative Signing Method: Use a Security Code to access documents

 

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Hello @Urban ,


If you found my response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.


Best regards,

Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

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