Receiver has a security issue accessing the portal

Question

A document is sent for e-signature to a person, and when this person try to access the portal he gets the following message:

“The information you are going to send is not safe Because this form is being sent through a non -safe connection, the information will be visible to other users.”

So he cannot access the document and sign it? What to do?

Best

Urban

nathaly.monge · Answer

Hello @Urban,Thank you for reaching out here in the DocuSign Community.I’m sorry to hear that your signer is unable to access the document, I understand they are getting an error when they try to.Unfortunately, that error is a browser error and not a DocuSign one.Please try the below troubleshooting:Clear cache/cookiesTry a different browser(s)Try an Incognito windowTry a different deviceConfirm your Bowser is up to dateTry a different Internet network, such as on a mobile device using data with Wi-Fi disabled.Try using VPN, or if on one already, disconnect from VPN and try againPlease try the Alternative Signing Method:Use a Security Code to access documentsLet us know if you need further assistance with this.Best regards,Nathaly | DocuSign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue!

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