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Hello, I recently changed my name in the application. I need both my last names to appear for legal reasons. They send me the document with my correct information, I sign it and when I send it to another person to complete their signature, the error appears again. Could someone help me, what can I do? Thanks!

Hello @Sara Avila Aponte,

Thank you for reaching out here. We want to welcome you to the Docusign Community. I appreciate you bringing your question to this Community, and we are committed to providing you with the best service possible.

I apologize for any inconvenience this might cause you. To clarify, are you the sender or a recipient of the envelope? Would it be possible for you to provide the envelope ID? Is this happening only for this envelope? How do I find an Envelope ID as a recipient/signer?

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

 

Best regards,

Christopher | Docusign Community Moderator

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