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Pending/missing signature

  • June 10, 2024
  • 2 replies
  • 291 views
T
Newcomer
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I have envelope with a pending signature, but under “form data” there is a time stamp for the signature that appears as missing in the dashboard. Any suggestions?

Best answer by JohnSantos

@taymaywelch - That is normal behavior.  That means that the signer on that pending signature has viewed the document but has not signed yet.  Because the date signed has been used when they viewed the envelope, it will display as a time stamp.   That time stamp will update once the signer completes the signing event. 

2 replies

JohnSantos
Guru
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  • JohnSantosGuru
  • Guru
  • Answer
  • June 10, 2024

@taymaywelch - That is normal behavior.  That means that the signer on that pending signature has viewed the document but has not signed yet.  Because the date signed has been used when they viewed the envelope, it will display as a time stamp.   That time stamp will update once the signer completes the signing event. 

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A
Community Moderator
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Hi @taymaywelch,

 

I hope you are doing well.

 

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested? 

 

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

 

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,   

Alejandro R. | Docusign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!   

 

 

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