Back to Docusign.com
I’ve created a PDF which looks perfect on my Mac but as soon as I upload it to Docusign a number of words with the letter ‘i’ in lose the letter and its replaced with a space. Any suggestions on how to resolve this please?
Page 1 / 1
- Any unusual FONT style that might be used in the PDF?
- Is the PDF being created and saved with Adobe Acrobat product or other application?
- Any attempts to optimize or compress layers in the PDF?
I can only suggest a few items:
- Try exporting to Postscript file then create a new PDF from that PS file.
- Try taking the PDF and printing the base PDF through Print to PDF File and see if the new file that is saved in the process reacts differently to being added to a DocuSign envelope or Template.
Hello
If you found the provided response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.
Best regards,
Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
Reply
Sign up
Already have an account? Login
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
Customer Login/Registration Developer Login/RegistrationDocusign Community
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
Customer Login/Registration Developer Login/RegistrationEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.