Password set up prompt after approving each document

Hello @yoshilj,

Thank you for reaching out here, we want to welcome you to the Docusign Community, I appreciate you bringing your question to this Community.

I apologize for any inconvenience that this might cause to the approver, we are committed to providing you with the best service possible. Thank you for bringing this matter to our attention, I understand that your approver is getting the prompt for setting up a password, but they already have it set up.

To clarify, is this also happening if they access the envelope through the email notification?

Have they tried the below troubleshooting:

• Clear cache/cookies
• Try a different browser(s)
• Try an Incognito window
• Try a different device
• Try a different Internet network, such as on a mobile device using data with Wi-Fi disabled.

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Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hi Christopher,

Thanks for your response. I think the approver only opens it from email notification. I will have them try doing the suggestions.

I’m not sure how their screen be like but can they also access from website to avoid the issue?

Thank you,

Yoshi

Thank you Christopher for your help!

Hello @yoshilj,

Your welcome, let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.