Hi @JCL,

Thank you for reaching out to the Docusign Community.  

You will be required to create a new support case in order to schedule a callback from one of our Support Experts. Fill out the form provided below and we will contact you as soon as possible.

https://support.docusign.com/en/contactSupport 

If you are not able to open the case on the same page, you should scroll down to More Support Options and select "I can't reset my password or don't have an account." you will have the option of filling out the form. 

Feel free to let us know if you need further assistance with this. 

Best regards,

Alejandro R. | Docusign Community Moderator  

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

this isn’t helpful.  it’s not a form to fill out.  it’s an AI generated webpage that shows me videos that are not relevant.  how do I actually get a human to respond?  does anyone have an email address?

Hi @JCL.

Thank you for following up.

Creating a new support case is the only available option to get in touch with our support team. Once you have followed the link, you will want to pick “Open a case” from the options on the screen, in order to move forward to the case creation form.

Please don't hesitate to let me know if you have any other questions or concerns and I will address them as soon as possible. 

Best regards,

Alejandro R. | Docusign Community Moderator  

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

​Hi @JCL,

I hope you are doing well.

I would like to confirm if you were able to solve your issue?           

If so, we would really appreciate it if you could mark a comment as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,   

Alejandro R. | Docusign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!   

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