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Not getting my documents

Forum|Forum|2 years ago
March 12, 2024
4 replies
187 views

I have a customer who sent me a PO this morning but it had to be voided due to incorrect information. Now the customer has sent the revised document but i am not receiving it in my inbox. When i try to log onto customer support it says im not logged in but I am

eSignature

Best answer by Alexandre.Augusto

Hello, @billragan

Try this:

Open another browser (if you’re using Chrome, try Edge or vice-versa, or Firefox)
Open an incognito tab
Login to your DocuSign Account
Go to Manage page then check your Inbox folder

I hope that helps, if don’t, please send screenshot with the email notification you received to sigh the revised document and any error popup screen.

Best,

Alexandre

Alexandre.Augusto

Answer

Docusign Employee

Hello, @billragan

Try this:

Open another browser (if you’re using Chrome, try Edge or vice-versa, or Firefox)
Open an incognito tab
Login to your DocuSign Account
Go to Manage page then check your Inbox folder

I hope that helps, if don’t, please send screenshot with the email notification you received to sigh the revised document and any error popup screen.

Best,

Alexandre

Your feedback is very appreciated! You can give a Like and mark this answer as the "Best Answer" for your issue. DocuSign University http://dsucustomers.docusign.com

B

billragan

Author

Newcomer

Thank you Alexandre this worked I appreciate your help

Alexandre.Augusto

Docusign Employee

Good to know!

I’d appreciate if mark this as the Best Answer and give a Like.

Thank you,

Alexandre

Your feedback is very appreciated! You can give a Like and mark this answer as the "Best Answer" for your issue. DocuSign University http://dsucustomers.docusign.com

A

Alejandro.Ramos

Docusign Employee

Hi @billragan,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested?

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Alejandro R. | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.