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I have a customer who sent me a PO this morning but it had to be voided due to incorrect information. Now the customer has sent the revised document but i am not receiving it in my inbox. When i try to log onto customer support it says im not logged in but I am

Hello, @billragan 

 

Try this:

  1. Open another browser (if you’re using Chrome, try Edge or vice-versa, or Firefox)
  2. Open an incognito tab
  3. Login to your DocuSign Account
  4. Go to Manage page then check your Inbox folder

I hope that helps, if don’t, please send screenshot with the email notification you received to sigh the revised document and any error popup screen.

Best,

Alexandre

Thank you Alexandre this worked I appreciate your help 

Good to know!

I’d appreciate if mark this as the Best Answer and give a Like.

Thank you,

Alexandre 

Hi @billragan,

 

I hope you are doing well.

 

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested? 

 

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find

 

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,   

Alejandro R. | DocuSign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue! 

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