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Missing document

  • April 17, 2024
  • 4 replies
  • 108 views
D
Newcomer
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Client states they completed the document but I never received it. Envelope is still in the waiting folder. I;m not sure how to fix this.

Best answer by Alexandre.Augusto

Hello, @Dmac 

 

Welcome to the Docusign Community!

 

If you’re the Sender of the envelope, selected it in the manage page under Waiting for Others quick view.

You’ll see who has signed who hasn’t. If it’s pending from a signer, Resend the notification using the Resend option.

 

Also, take a look in the History of the envelope to see each audit entry. There you can verify if the recipient signed or not.

 

I hope that helps.

Alexandre

 

4 replies

Alexandre.Augusto
Docusign Employee
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Hello, @Dmac 

 

Welcome to the Docusign Community!

 

If you’re the Sender of the envelope, selected it in the manage page under Waiting for Others quick view.

You’ll see who has signed who hasn’t. If it’s pending from a signer, Resend the notification using the Resend option.

 

Also, take a look in the History of the envelope to see each audit entry. There you can verify if the recipient signed or not.

 

I hope that helps.

Alexandre

 

Your feedback is very appreciated! You can give a Like and mark this answer as the "Best Answer" for your issue. DocuSign University http://dsucustomers.docusign.com
Justin Jiang
Established Contributor
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  • Justin JiangEstablished Contributor
  • Established Contributor
  • April 17, 2024

 

Hello Dmac,

It is possible that the person attempted to complete the task, but due to a poor API call or network connectivity, it did not succeed. If, after refreshing, it remains in the waiting folder, try clicking the RESEND button. Please notify the customer of the approximate timestamp when you clicked the RESEND button, so they can more easily locate the document.

Very respectfully,

Justin Jiang

Welcome to the DocuSign Community and University! Your feedback is immensely appreciated. If this answer resolves your issue, please feel free to give it a Like and mark it as the "Best Answer". This helps others in the community find the information they need. Visit us at http://dsucustomers.docusign.com for more resources and support.
JohnSantos
Guru
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  • JohnSantosGuru
  • Guru
  • April 17, 2024

@Dmac - What @Alexandre.Augusto suggested about the Envelope History might be the best bet and give you some information about all the stages for your envelope.  You can verify that all recipients in the workflow have completed signing the envelope.  

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.
C
Community Moderator
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Hi @Dmac,

 

I hope you are doing well.

 

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful.

 

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

 

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,

 

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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