Issues with Read-Only Field

Question

Hi There,

We are trying to implement a read-only field in a DocuSign webform that is preset when the form URL is sent from our CRM system. However, when the read-only field is preset from a CRM system, it seems that it can’t be configured as a read-only field. The system throws an error at the beginning of the webform and also after you submit it.

When you configure a read-only field that is not getting preset, it is working and the value is getting mapped over to the document as expected upon submitting.

I have attached some screenshots below of the errors that are getting triggered when the “CaseID” read-only field is getting preset in the first screen as well as the one at the end.

Christopher.Alpizar · Answer

Hello ​@LindaHZ1,Thank you for reaching out to the Docusign Community.To confirm, is this value populated to the webform via an API Request?Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.Let us know if you need further assistance.Best regards,Christopher | Docusign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue.

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