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Is DocuSign sending down???

Forum|Forum|2 years ago
April 30, 2024
5 replies
274 views

I’ve been trying to send a document out for signatures today and docusign is just spinning. Anyone else having issues?

eSignature

Best answer by Vinicius.Rodrigues

Hi @rgoss and @DAltman !

Update: Incident IM-39794 has been resolved. The Docusign development team was able to identify the problem and fix it promptly.

If you want more information or require further assistance, please contact our Customer Support team mentioning incident IM-39794 in the subject of the ticket.

We are sorry again for what happened! And thank you @JohnSantos for your help here!

JohnSantos

Guru

NA2: Customers may observe severe performance degradation (IM-39794)

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

D

DAltman

Newcomer

My users are experiencing the same. What does: (IM-39794) mean? Can I follow that issue somewhere? How is the best way to get updates on the site wide issues?

JohnSantos

Guru

@DAltman - DocuSign is working on the issue. You can follow the status here: DocuSign Status - NA2: Customers may observe severe performance degradation (IM-39794)

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

Vinicius.Rodrigues

Answer

Docusign Employee

Hi @rgoss and @DAltman !

Update: Incident IM-39794 has been resolved. The Docusign development team was able to identify the problem and fix it promptly.

If you want more information or require further assistance, please contact our Customer Support team mentioning incident IM-39794 in the subject of the ticket.

We are sorry again for what happened! And thank you @JohnSantos for your help here!

"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.

C

Christopher.Alpizar

Docusign Employee

Hi @rgoss and @DAltman

I hope you are doing well.

I would like to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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