I’ve been trying to send a document out for signatures today and docusign is just spinning. Anyone else having issues?
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NA2: Customers may observe severe performance degradation (IM-39794)
My users are experiencing the same. What does: (IM-39794) mean? Can I follow that issue somewhere? How is the best way to get updates on the site wide issues?
Hi
Update: Incident IM-39794 has been resolved. The Docusign development team was able to identify the problem and fix it promptly.
If you want more information or require further assistance, please contact our Customer Support team mentioning incident IM-39794 in the subject of the ticket.
We are sorry again for what happened! And thank you
Hi
I hope you are doing well.
I would like to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.
Best regards,
Christopher | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
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