I have paid for an order( Please see details below). I accidentally paid for two users when I wanted to pay for one. How can we correct this? I also need an invoice issued to the company and not to myself. How do I correct this? Please help
Details of my order
December 2, 2024
Order confirmation
Ewa S
*******@********
Account ID no: ********
Docusign eSignature
Standard - Annual
Subscription Billed Annually
Users (€276.00 per user) 2 Users
Subtotal €552.00
Paid today €552.00 (EUR)
Hi
Thank you for reaching out to the Docusign Community.
You can remove the duplicate seat in Settings>Plan and Billing>Manage your subscription. Once the seats are removed, the change will be reflected on your next billing cycle’s invoice.
Regarding how to regenerate your invoice, if your bill was processed in the last 90 days Docusign Support can assist in regenerating it. To create a new support case, please fill out the form provided below:
https://support.docusign.com/en/contactSupport
If you can’t open the case on the same page, you should scroll down to More Support Options and select "I can't reset my password or don't have an account.", you will be able to fill out the form.
Feel free to let us know if you need further assistance with this.
Best regards,
Alejandro R. | Docusign Community Moderator
Please click "Best Answer" below if you find my reply to be a valid solution to your issue!
Hi
I hope you are doing well.
I would like to confirm if the suggested solution answers your question?
If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.
Best regards,
Alejandro R. | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
Already have an account? Login
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Back to Docusign.com
