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I need 2 signatures at the same email address. One name is changing to the other in transit. See below. Help?

  • December 16, 2018
  • 1 reply
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Docusign Employee
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I need two signatures -- 2 different names but going to same email address. One of the names is "changing" in transit. Signer is not making this change -- the program is changing the name by the time it gets to the signer. I am entering "Jane B Smith" and "John A Smith" but "Jane B Smith" is changing to "John A Smith" by the time it gets to the signer. And the program is directly "Jane B Smith" to sign as "John A Smith". I have re-entered into and re-sent docs 4 times now and it continues to do this. Any advice?  

Best answer by Community Expert

Are you setting a Signing Order? If not I would recommend it...I guess without a specific signing order it might just pick one of the two entries perhaps by alphabetical order as to who needs to sign first based on the same email address.

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  • Community ExpertDocusign Employee
  • Docusign Employee
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  • December 17, 2018

Are you setting a Signing Order? If not I would recommend it...I guess without a specific signing order it might just pick one of the two entries perhaps by alphabetical order as to who needs to sign first based on the same email address.

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