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I'm trying to download copies of signed documents combined into one file with the signature summary page. However, when I tick the 'combine all PDFs into one file' box, the certificate of completion is automatically unselected. How can I work around

  • November 24, 2022
  • 6 replies
  • 277 views
C
Docusign Employee
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I'm trying to download copies of signed documents combined into one file with the signature summary page. However, when I tick the 'combine all PDFs into one file' box, the certificate of completion is automatically unselected. How can I work around this?

Best answer by Community Expert

Hi,

Thank you for reaching out here in the DocuSign Community. 

This behavior is managed by the "Attach certificate of completion to envelope" option, under Settings>Signing settings>Envelope Delivery>"Attach certificate of completion to envelope"

For more details on what options are offered as part of the account signing settings, see:

https://support.docusign.com/s/document-item?language=en_US&rsc_301&bundleId=pik1583277475390&topicId=lue1583277359885.html&_LANG=enus

Let us know if you need further assistance with this 

Best regards, 

Alejandro R. | DocuSign Community Moderator 

"Select as Best" below if you find the answer a valid solution to your issue! 

2 Attachments

6 replies

C
Docusign Employee
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  • Community ExpertDocusign Employee
  • Docusign Employee
  • Answer
  • November 24, 2022

Hi,

Thank you for reaching out here in the DocuSign Community. 

This behavior is managed by the "Attach certificate of completion to envelope" option, under Settings>Signing settings>Envelope Delivery>"Attach certificate of completion to envelope"

For more details on what options are offered as part of the account signing settings, see:

https://support.docusign.com/s/document-item?language=en_US&rsc_301&bundleId=pik1583277475390&topicId=lue1583277359885.html&_LANG=enus

Let us know if you need further assistance with this 

Best regards, 

Alejandro R. | DocuSign Community Moderator 

"Select as Best" below if you find the answer a valid solution to your issue! 

C
Docusign Employee
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Hi Alejandro,

Thank you for your reply. I can't see a 'Settings' option anywhere on my account. Am I correct in thinking that only an administrator can manage these settings?

I've looked at the link you included and I'm trying to look through other help pages for more information but it seems none of them will open.

C
Docusign Employee
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Hi again,

Fixed - I've identified the administrators on our team and they've successfully updated the settings for our accounts. Thank you!

A
New Voice
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  • APPANew Voice
  • New Voice
  • March 7, 2024

Hi Alejandro,

The signing setting "Attach certificate of completion to envelope" is tenant-wide. By default it is not enabled, and an Admin must turn it on.

With this in mind, are there any negative consequences of enabling this? If not, one would assume that it would be on by default.

Many thanks in advance

Best Regards

Sam

N
M
Newcomer
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  • MofitzNewcomer
  • Newcomer
  • May 28, 2024

I already have that box “attach certificate of completion to envelope” checked and it still does not combine the signed document with the summary.  How do I correct this?

C
Active Voice
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  • ClutterbugActive Voice
  • Active Voice
  • February 10, 2025

Hello,

I have the same problem as @ Mofitz - I have everything checked attach certificte of completion to envelope. I’d like that certificate of completion to be bundled with the envelope so there is one attachment. Is this possible?

Thank you

Clutter-bug

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