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I have sent a docusign out with 2 additional contacts as "needing to view". The contacts needing to view haven't received the document. Will they only receive the document once the signatory has signed?
- Legacy User
Best answer by Community Expert
Hi,
Thank you for reaching out here in the DocuSign Community.
If you had set a signing order for your envelope, the order in which the notifications will be delivered will be the same as the order you set for your recipients.
For more details on how to work with a signing order, see:
In the case that you have not set a signing order for your envelope, you can advise your recipients to look into the guide provided below, which lists the most common reasons why someone might not receive emails from DocuSign.
Why am I not getting DocuSign email notifications?
Let us know if you need further assistance with this
Best regards,
Alejandro R. | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
- Docusign Employee
- Answer
Hi,
Thank you for reaching out here in the DocuSign Community.
If you had set a signing order for your envelope, the order in which the notifications will be delivered will be the same as the order you set for your recipients.
For more details on how to work with a signing order, see:
In the case that you have not set a signing order for your envelope, you can advise your recipients to look into the guide provided below, which lists the most common reasons why someone might not receive emails from DocuSign.
Why am I not getting DocuSign email notifications?
Let us know if you need further assistance with this
Best regards,
Alejandro R. | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
- Legacy User
if any of the contacts fail to log-in DocuSign and view the document, it will delay the processing of the document under a set signing order. Otherwise, if signing order isn't set and the recipients failed to receive the notification email, then have the recipients check their "junk email folder". It may have been treated as spam email and sent to the wrong folder depending upon the settings of their system.
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