So to clarify you are logging into DocuSign and then going to Reports...then no data is shown in the Overview set of graphs? By default it is set to 1 month, does it show any data if you change it to 12 months?

Also is this a Production environment or a Sandbox? I ask cause Sandbox data can be purged regularly from an envelope standpoint. Production even has purge settings but need to be set as to what to purge.

I would also suggest just sending a test envelope and checking the Report called Usage > User Activity Report to verify that information was logged. If not logged I would create a DocuSign Support case to get assistance.

Thanks for the reply, David.

I still see no mention of any activity when I change the option from 1 month to 12 months. I don't know if this is production or sandbox...I can not do much, I know that.

I'll try the test envelope you suggest. I handn't thought of that. Thanks!

Also check under the upper right, the Profile picture and see if there is a Switch Account. You could have multiple accounts and only one has associated data.

How do you login? This would tell you if this is Production or Sandbox:

Production: www.docusign.net

Sandbox: demo.docusign.net

Ah HA! I knew there was a way to tell if I had one version or another. I have the Production version. Also, I did the test and it worked fine, so I'm guessing one of my envelopes was purged, expired, or was voided by someone who has authority.

I only have one account. Now to get a new travel reimbursement done and moving along.

thanks again.

Glad I could help. The only way it could have been removed was by Deletion or Purge, expired or voided (envelope status) will still stay in your Inbox.