I got a contract back signed by the Client and he also signed on the part where our company's director is supposed to sign. It won't let me correct it, so does that mean I have to cancel the whole thing, or can the client correct it on his end?

Question

Or I need to know how to do myself if possible. I need help so I can get this contract completed.

I cannot delete that second signature! It has our company personnel's name to be signed as the second signature already, but I guess he didn't pay any attention to it and signed it anyway. Can he correct it on his end???

Community Expert · Accepted Answer

This is easy to replicate. I created a new envelope, added two signers, when I dropped tags I added the Signature of the first signer to the area for Signer 1 and Signer 2, not setting the tag color correctly for Signer 2. So when I send, then Signer 1 must sign both places to complete the envelope. Now Signer 2 has no location to sign. You cannot correct the envelope because you cannot remove Signer 1 nor remove Signer 1 signature blocks cause they already completed.

The only option is to "Void". BUT after you void, go to the original Sent envelope and copy it, then it will contain the same document, Recipients, email body and subject, but make sure to adjust the Signature Tags to the right color and Send.

Using copy saves a little time.

Community Member · Answer

Fantastic! I appreciate your help. I was thinking I need to cancel and start over, but at the same time, thought surely there is a way! ☺ Thanks, David Schmitz! Faye Bussell

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