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Hi

We upload word documents that already have working hyperlinks to locations within same document in them but sometimes these get “lost” when we upload into DocuSign. Has anyone else seen this and do you know why and the workaround. It doesn’t occur for every document or link, so I'm guessing must be the way the link has been created in the first place.

Thanks

Jen

Hello @Jennifer Ayres ,

 

Welcome to the DocuSign Community and thank you for posting your concerns!

 

I’m sorry to hear that the hyperlinks that are already on your documents are not showing, I understand you are looking for a way to keep them.

 

This is actually expected, usually, DocuSign does not keep links on the documents as they are dynamics and DocuSign does not support certain dynamics. However, There is a way to create hyperlinks within DocuSign: How do I create a hyperlink in a DocuSign document?

  1. Select ADD DOCUMENT FIELD.
  2. Enter the following details:
    • Name: #HREF_DocuSignSupport
    • Type: Text Field
    • Initial Value: {text for hyperlink}
  3. Check the following options:
    • Required field
    • Read only
  4. Tooltip: {url for hyperlink} (e.g., https://support.docusign.com/s/)
  5. Select SAVE.

Please note that when a document is completed, it gets flatten to save the newly added information to the document permanently (signatures, initials, etc.), which means that the hyperlink will no longer work.

 

Let us know if you need further assistance with this.

 

Best regards,

Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Hello @Jennifer Ayres ,


If you found my response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.


Best regards,

Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

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