How to solve "Auto Responded: Correct to fix email address error"

Forum|Forum|5 years ago
September 8, 2020
7 replies
2619 views

I received error notification email saying "Documents sent for signature could not be delivered", and found the warning "Auto Responded: Correct to fix email address error" in some of signers.

I can truly affirm that the email written in the envelope is correct, since I am able to reach the person by e-mail. Could you please give me some advice to fix the error.

eSignature

Best answer by Community Expert

It absolutely could be a rejection by the Recipients email servers, spam filters, firewall or other device designed to reduce phishing or spam. When I have this type of issue, I start with a DocuSign case providing the Envelope ID and the email of the Recipient. DocuSign support can provide more details on the reason for the rejection. Then check with the Recipient to see if they can involve their IT department to troubleshoot network issues as needed.

C

Community Member

Legacy User

Look very closely at the email address to verify spelling, then use the envelope "Correct" option to make changes. Here is what I do when I see an issue and it is not apparent what is wrong. I copy the email address form Outlook or the email program and paste it into Notepad, then I take the email address from the envelope, copy and paste into Notepad and then compare. Simple things like a missed letter or incorrect domain extension such as adding .COM instead of .EDU can cause failures.

C

Community Member

Legacy User

Appreciated for your reply😊

I have compared the address in envelope and in e-mail, and it is totally same. I can reach the PERSON by copying his address from the envelope and pasting it in e-mail.

I just found that this error occurs also if I set another person as signer, who is in the same company of the PERSON. So I am wondering this might be caused by mail server setting of the PERSON's company.

More than happy if someone give me any advice.

C

Community Expert

Answer

Docusign Employee

It absolutely could be a rejection by the Recipients email servers, spam filters, firewall or other device designed to reduce phishing or spam. When I have this type of issue, I start with a DocuSign case providing the Envelope ID and the email of the Recipient. DocuSign support can provide more details on the reason for the rejection. Then check with the Recipient to see if they can involve their IT department to troubleshoot network issues as needed.

C

Community Member

Legacy User

Really appreciated for your quick and kind advice.

C

Community Member

Legacy User

I dont see a "correct" option

C

Community Member

Legacy User

Are you the "Sender" of the envelope or shared with the DocuSign User who sent the envelope? If not you would not see the "Correct" option if you were just a Recipient on the envelope.

C

Community Member

Legacy User

I was on trial version :) Paid and fixed!

Sign up

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.